Qualfon, a full-service marketing solutions and contact center service provider, continues to grow its Cebu, Philippines operations by providing job opportunities, despite the Coronavirus pandemic.
A majority of businesses in Cebu have temporarily stopped operations following the implementation of the enhanced community quarantine (ECQ); however, the policies put forth by Qualfon Cebu to keep its employees safe has allowed it to continue supporting the needs of its clients as they are deemed essential critical businesses.
Qualfon’s Global Task Force is taking extraordinary measures to protect the health and well-being of its employees by ensuring social distancing, enhanced cleaning services, meal and transportation allowances, and work-at-home arrangements.
Given the enhanced restrictions mandated by Cebu’s local government, Qualfon agents are on a work-at-home arrangement, with Qualfon providing computers, LTE routers, and electricity allowance. Those unable to work from home are given hotel accommodations with free meals and transportation to the site. All recruitment and training efforts are also being done virtually, something Qualfon is accustomed to, given its decade of experience with work-at-home programs. Qualfon’s Cebu site has successfully migrated 78% of its entire workforce to an at-home arrangement.
This dedication and commitment to its employees and clients have opened up opportunities to expand the support of critical business during this difficult time. Qualfon’s Cebu site in the Philippines has been in operation for 14 years, employing 3,026 workers pre-COVID-19. Recent growth, including new business opportunities, has led to an increase of 464 employees to date and growing. This growth comes from increases in volumes from existing, long-term clients, combined with new business growth brought on by the need to support the essential business during the recent pandemic.
Most recently, Qualfon was able to quickly support the customer care division of a leading, grocery delivery service experiencing a growing number of online shoppers in need of essential supplies. Qualfon’s contact center agents now support these consumers through a variety of channels, including online chat, to ensure they receive the highest level of customer satisfaction possible. This opportunity could grow to provide an additional 2,000 jobs in Cebu, including advancement opportunities for supervisors, quality assurance specialists, and trainers.
“We continue to see steady growth in our Cebu operations because of our dedicated employees, long term clients, and capacity to support new business opportunities,” said Mike Marrow, CEO of Qualfon. “We recognize the wealth of talents and a business-friendly government that provides a stable foundation for us to create more jobs and make each person’s life better.”
Qualfon provides consistent jobs in all three of its Philippines locations, Cebu, Manila, and Dumaguete, by offering assistance and security for its employees. Employment opportunities are available here. Most positions require excellent typing speed, proficiency in the English language, computer skills, and a commendable work attitude.
About: Qualfon is a full-service marketing solutions and contact center service provider offering full customer lifecycle management: lead generation, end-to-end integrated marketing, multichannel customer engagement, and fulfillment. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. At peak, we have approximately 16,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana, Mexico, and Costa Rica. Qualfon’s mission to “be the best and make each person’s life better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention regularly exceeds the industry average, which creates a person-driven value chain: our employees stay longer, providing a higher quality service at a lower price.
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